Refund Policy – TreasureX Competitions
Last update 19/10/2025
At TreasureX LTD, we want all participants to feel confident when purchasing competition entries. Our refund policy is designed to be fair, transparent, and compliant with consumer protection standards.
- Voluntary Cancellations by Participants
- Participants may request a full refund of the entry fee if they cancel at least 48 hours before the official start time of the competition.
- Refund requests must be submitted by email to Info@TreasureXquest.com with the subject line Refund Request.
- Once refunded, participants cannot rejoin the same event.
- Digital Clues Purchases
- All clue purchases are non-refundable, as they are delivered instantly in digital form and cannot be returned.
- Event Cancellations by TreasureX
- If TreasureX LTD cancels an event, all registered participants will receive a 100% refund of their entry fee.
- Refunds will be processed automatically within 7 business days.
- TreasureX LTD is not obligated to issue refunds if the event is cancelled or disrupted due to circumstances beyond our control (see Force Majeure in the Terms & Conditions).
- Disqualifications
- Participants disqualified for misconduct or violation of the Competition Rules are not eligible for refunds.
- Payment of Refunds
- Refunds are issued via the same payment method used during purchase.
- Processing times may vary depending on the participant’s bank or payment provider.
Contact for Refunds:
Email: Info@TreasureXquest.com